​Order Cancellation Policy​​

We accept order cancellations ​​before shipment or production​​. If your cancellation is processed successfully, a ​​full refund​​ will be issued to your original payment method.

​​Please note​​: Cancellations are ​​not permitted​​ once the product has been shipped.​

1. Order Cancellation​​

• Orders can be canceled ​​before shipment or production​​. Full refunds will be issued upon cancellation.
• Cancellations are not permitted once the product has been shipped.

​​2. Returns & Exchanges​​

• ​​Eligibility​​:
  • Claims must be submitted within ​​3 days​​ of receiving the product.
  • Items must be ​​unused​​, in their ​​original packaging​​, and accompanied by proof of purchase.
• ​​Process​​:
  • Return items to our designated address (provided by customer service).
  • Shipping fees:
    • ​​Defective products​​: Covered by the seller.
    • ​​Non-defective returns​​: Buyer bears return shipping fees (exchange shipping fees covered by seller).

​​3. COD (Cash on Delivery) Terms​​

• ​​Quality inspection​​: You must inspect products upon delivery:
  • Check for damage, stains, or defects.
  • Verify size, style, and color match the order description.
• ​​Immediate rejection​​: Reject non-compliant items on-site and request replacement or refund.

​​4. Non-Quality Issues Returns​​

• ​​Request window​​: Submit returns within ​​3 days​​ for size/color/style discrepancies.
• ​​Conditions​​:
  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Late or used items will be rejected.​

5. Return & Refund Process and Refund Timeline​

• We will process your return and refund request within 48 hours.
• Once the returned item is received and passes our quality inspection, a refund confirmation email will be sent within 48 hours.
• The refund will be issued to your original payment method within 7 to 15 days after approval.

6. Delayed Refunds​​

• If funds are not received:
  1. Check bank/card statements.
  2. Contact your bank/card issuer (international transactions may take 3–5 additional days).
  3. Provide transaction proof to our team for manual resolution.